Privacy Policy


ELIZABETH ARDEN PRO, Inc. (“we” or “ELIZABETH ARDEN PRO”) has created this Privacy Policy to demonstrate our commitment to your privacy. This policy sets forth our information collection and use practices only for the website located at (the “Site”) and does not apply to any other ELIZABETH ARDEN PRO website or service outside of the United States and Canada. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions. This Privacy Policy governs only information provided to the ELIZABETH ARDEN PRO Site and does not govern any other communications that may reference ELIZABETH ARDEN PRO, such as a retail outlet, Facebook page, Twitter account etc. Your use of this Site constitutes your acceptance of this Privacy Policy and your agreement to the practices it describes.


Personally Identifiable Information

We may ask and you may volunteer to provide us with personal information (“PI”) when you visit our Site. PI is any information that concerns you individually and would permit someone to contact you. PI can include your name, billing address, shipping address, e-mail address, telephone number or mobile telephone number, date of birth, credit card information or information about other ELIZABETH ARDEN PRO products you have purchased. For example, we may seek PI when you choose to open an account with us, purchase a product, participate in a game, electronic bulletin board, contest, sweepstakes, or other promotional event. ELIZABETH ARDEN PRO will not collect PI about you unless you submit it. If you e-mail ELIZABETH ARDEN PRO or contact the Consumer or Customer Service hotline, we may collect PI during these communications as well.

Collecting PI can assist us to determine how best to provide useful information to customers and to determine which of our products or services are of the most interest to them. We may also ask you to create a screen name and/or a password, where applicable, and provide us with demographic information (such as information about your age or gender), information regarding your interests, or similar information.

PI will only be collected when it is voluntarily provided to ELIZABETH ARDEN PRO. You can always choose not to provide certain information, but then you may not be able to take advantage of or participate in certain features of the Site.

Non-personally Identifiable Information

As is true with most websites, we may also collect from you non-personally identifiable or anonymous information, such as an IP host address, the browser type, the Site usage, and other data which do not identify any individual (“Aggregate Information”).When your computer contacts our web servers (for example, when you visit the Site,view an HTML e-mail, or download an interactive desktop from the Site),Aggregate Information may be collected automatically. Said Aggregate Information may include the date and time you accessed the Site, the pages you viewed and the internet address of the website, if any, from which you linked directly to this Site. We also may determine the applicable technology available to serve you the most appropriate version of a web page, e-mail or similar service.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites associated with the network advertiser to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

The Site may use anonymous browsing information collected by its server mainly to help it administer and improve its website.



1.Personally Identifiable Information.

PI submitted to us is used to deliver the products or services you request, to keep you informed about changes affecting our services or your account, to inform you of products, including product launches, promotions, sweepstakes or offers services from ELIZABETH ARDEN PRO (such as through personalized messages) in which you might be interested, and to improve and enhance the Site and services. There are also times when we may make certain PI available to companies that have a strategic relationship with or perform services to you on our behalf. For instance, such companies may help us process information, extend credit,fulfill customer orders, deliver products to you, manage our data or provide customer service. Without making the information available to these third party companies, it would be very difficult for you to purchase products, receive customer service or provide us feedback on the content of this Site. If you provide PI to ELIZABETH ARDEN PRO, our partners and we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.

In addition to the uses of PI explained above, by giving ELIZABETH ARDEN PRO your telephone and/or mobile telephone number, you expressly authorize ELIZABETH ARDEN PRO to contact you by telephone. . If the number you provide is for a mobile telephone, please be aware that your wireless carrier may charge you for the receipt of such messages, and other charges may apply. If you do not want to receive such messages, you should not provide us with your telephone or mobile telephone number.

We may conduct joint promotions with other companies. We may share with our promotional partners (and their service providers) certain PI as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you provide us with your consent to do so. We do not sell or rent your PI to other marketers.

We may combine the information we collect about you at the Site with information available to us from other sources. For example, you may provide PI to us at other ELIZABETH ARDEN PRO websites, or our co-promoter or sponsors may provide us with information, including PI, about users who choose to participate in a promotional opportunity the co-promoter or sponsor is offering in connection with ELIZABETH ARDEN PRO.

We will never disclose your PI to any third party who is not affiliated with, a business partner of or a sponsor of ELIZABETH ARDEN PRO without your express consent, except in the following circumstances: (i) in connection with the sale or merger of ELIZABETH ARDEN PRO or the division responsible for such services, (ii) as required by courts or administrative agencies, and (iii) to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation,the Site rules or policies, or the rights of third parties or any other suspected conduct we deem improper.

If you so chose, ELIZABETH ARDEN PRO, directly or through a service provider, may use the information you provide to create and deliver to you emails containing our products,or other email messages containing product and event information, promotions or other information we believe may be beneficial to our customers. Please note that if you choose to receive these e-mails, you always have the option to unsubscribe or limit the amount of e-mails you receive.

2. Non-Personally Identifying Information.

ELIZABETH ARDEN PRO may use and disclose Aggregate Information to improve and enhance your experience on the Site and for other purposes. For example, from time to time,we may use and share Aggregate Information with third parties to show general demographic and preference information among users of the Site. In these circumstances, the shared information will neither contain nor be linked to any PI.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites associated with the network advertiser to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

3. Cookies and Tracking Technology

The Site may use browser “cookies.” Cookies are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communication and interaction with a particular website. We may use cookies to customize your visit to the Site and for other purposes to make your visit more convenient or to enable us to enhance our service. For example,we may use cookies when we conduct polls or contests to limit multiple responses and registrations, or we may use cookies to track usage patterns on the Site or to analyze web activity. You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. If you do so, you may still use the Site, but it may interfere with some of its functionality. We do not use cookies to automatically retrieve PI from your computer without your knowledge.

In addition to cookies, the Site uses a variety of technical methods for tracking purposes,including web beacons. Web beacons are small pieces of data that are embedded in images on the pages of websites. ELIZABETH ARDEN PRO also uses these technical methods to analyze the traffic patterns on the website, such as the frequency with which our users visit various parts of the Site.


We are continuously working to make your experience on our Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Site. Coremetrics will place cookies on your computer to collect information on our behalf that will show us how you come to our Site and how you use and navigate our Site. Coremetrics does not collect any personal information about you. Coremetrics analyzes the information it collects on our behalf via a unique random number and returns it back to us through a secure web connection. The information and analysis will be used to help us better understand your interests and to better serve you through a customized web experience and personalized product offerings. Coremetrics is contractually prohibited from using our data for any other purpose. Coremetrics is required to maintain all information collected on our behalf in confidence.


We do not sell or ship any items ordered through this Site directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13,you should use this Site only with the involvement of a parent or guardian and should not submit any personal information to us.


If you wish for us to remove your e-mail address from our active records and no longer receive e-mails from us, please contact customer service by completing the Contact Form on the Site and asked to be removed from our email list. Please be aware that we will process your request within a reasonable time after receipt. You should also be aware that we are not responsible for removing your e-mail or PI from the lists of any third party who has previously been provided with your information in accordance with this policy, such as a business partner. In addition, your ability to opt-out from receiving marketing and promotional material does not change our right to contact you regarding your use of the Site or changes to our Privacy Policy, Terms and Conditions of Use statement or other policy or terms that affect you and your use of the Site.


The security of your PI is very important to us. We have put in place reasonable physical,electronic, and managerial procedures to safeguard the information we collect,including limiting access to the PI contained on our servers. Only those employees who need access to your information to perform their duties are authorized to have access to your PI. If you place an order through this Site,you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact the Customer Service Department of this Site by email at


We may disclose any information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.


The Site may contain links to other websites not maintained by ELIZABETH ARDEN PRO, and other websites may reference or link to the Site. These other websites may set their own cookies, collect data, solicit PII, and/or have their own privacy policies. We encourage you to be aware when you leave our Site and to read the privacy policies and terms and conditions of each and every website you visit. ELIZABETH ARDEN PRO is not responsible for the practices or the content of other such websites, expressly disclaims any statements or assertions made on such websites, and denies all liability associated with your use of, and the content on, other such sites.


The site is maintained in the United States of America. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States the databases in which your personal information is stored shall be located in the United States and other countries which may not guarantee the same level of protection for personal information as the one in which you reside.. By using the Site, participating in any of our services, and/or providing us with your information, you consent to this transfer.


By visiting the Site, you agree to the terms and conditions of the Privacy Policy. ELIZABETH ARDEN PRO reserves the right to change, modify, alter or otherwise update this Privacy Policy at any time without notice. We will post any changes here,so be sure to visit this page often. If at any time in the future we plan to use your PI in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use of the Site after we post any changes to this Privacy Policy means you accept such changes.


If you have any questions, comments or concerns about our privacy practices or this Privacy Policy, you may contact us by completing the Contact Form on the Site. Any comments or feedback you provide shall be deemed to be non-confidential and ELIZABETH ARDEN PRO shall be free to use such information on an unrestricted basis.


This Privacy Policy is effective and was last updated on August 22, 2014

Copyright ©2014 ELIZABETH ARDEN PRO, Inc. All rights reserved.